GP Practices

Should you need help or advice from your GP Practice during this time, every effort is being made to provide you with support without having to visit the practice.

You can make contact with your GP surgery through their website, via the NHS App and by phone. Do not visit your GP practice unless you are specifically told to do so.

Your GP or other healthcare professional may also be able to offer you an appointment over the phone, or by video call using your smartphone, tablet or computer. This is to help reduce the risk of infection and support current advice and social distancing. This approach will ensure anyone who needs to see a GP can, while prioritising patients with the greatest need.

If you need a face-to-face appointment, you may be asked to come to the surgery or one of the GP Community Hubs, as practices are working together to meet the needs of their patients.  If you can’t get to your GP practice because you are too unwell or have transport difficulties, please discuss this with your practice.

When you come to the surgery, please wear a face covering. You may be greeted by someone wearing protective clothing. They may want to talk to you about symptoms and take your temperature before you enter the building – it’s for everyone’s safety.

Over ordering of repeat medication is not needed and GP surgeries will not be changing the usual length of medicine supplies to patients. This will ensure there are always stocks available.

Community hubs

A number of Community Hubs have been set up in health centres and surgeries across the county to support patients who need face to face medical support and may have possible symptoms of coronavirus.

You may be directed to a hub if you have called NHS 111, or following an initial telephone or  video assessment with your GP.  You will be encouraged to attend the hub on your own.  A range of precautionary measures have been taken to keep everyone safe:

  • There will be no waiting areas in the buildings. You will be called by mobile in your car at your  appointment time.
  • The doctor or nurse will decide if you should been seen in your car or if you need to come into the building.
  • If you need to enter the building, you will be advised on what to do and will be seen in an area entirely separate from other members of the public.

If you, or a family member, have the symptoms of coronavirus, your symptoms worsen during self-isolation at home and you need medical advice, you should go to NHS 111 online or call 111.